Supplier Development
Whether wholesaler, retailer or manufacturer, each organisation is a link in a chain of multiple suppliers. Each node or hand off point is involved in a relationship to transact customer orders more effectively and increase satisfaction. Yet those relationships have traditionally been adversarial rather than seen as a partnership focused on serving the end customer.
There are two facets of supplier relationships. One is quantitative, focussing on KPIs such as failed deliveries, quality and costs. The other is quantitative but vital, including people and strategic operations. A good relationship will allow both parties to focus on all aspects, with a shared destiny where all parties benefit from success.
Unipart Logistics have an all pervasive belief in supplier relationships. Based on automotive heritage and focusing not just on quality and costs, but crucially in the aftermarket focusing on customer service and improving retention. Utilising proven tools such as Ten(d) to Zero, Unipart Logistics have successfully put partnership programmes in place in a variety of industries. Successfully improving supplier performance and significantly benefiting customer service.